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Flexible Working Requests: A Complete Employer Guide

Flexible working requests are becoming more common across workplaces. Managing these requests properly is essential for every employer. At EBS Law, we offer FREE employment law advice for employers — call us today for expert support tailored to your business.

In this guide, we explain how to handle flexible working requests legally and effectively, helping you stay compliant and maintain a positive work environment.

flexible working requests

What Are Flexible Working Requests?

Flexible working requests are formal applications made by employees asking to change their working arrangements. These might include:

  • Changing start or finish times.
  • Working compressed hours.
  • Remote or hybrid working setups.
  • Job sharing or moving to part-time hours.

Employees with at least 26 weeks’ service have a legal right to submit a flexible working request. Employers must consider requests fairly and provide a decision within three months.

Important: Upcoming employment law changes may allow flexible working applications from day one of employment. Being prepared is crucial.

➡ Need help handling flexible working requests? Call EBS Law today for FREE advice.

The Process for Handling Flexible Working Requests

Responding properly to a request for flexible working can prevent disputes and demonstrate fair treatment. Here’s a simple step-by-step process:

1. Acknowledge the Request

Once you receive a flexible work request, acknowledge it in writing. Let the employee know the likely timeframe for a decision.

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2. Assess the Request Reasonably

Employers must assess flexible work requests fairly. Consider factors like:

  • Impact on operations and service delivery.
  • Potential costs or savings.
  • Workload distribution among staff.

You can only refuse a request based on legitimate business grounds set out in law.

3. Meet with the Employee (Recommended)

While not compulsory, a meeting can clarify details and explore compromises that work for both sides.

4. Issue a Decision in Time

You must provide a clear decision within three months. If agreeing, confirm the changes and update the employee’s contract. If refusing, explain the reasons clearly and offer the right to appeal where possible.

For official guidance, visit the ACAS Flexible Working Guide.

Common Mistakes to Avoid When Managing Flexible Work Requests

Typical employer mistakes include:

  • Ignoring or delaying requests.
  • Being inconsistent when handling applications.
  • Failing to document communications and decisions.
  • Potential discrimination risks, especially around protected characteristics.

Managing flexible working requests properly helps you stay legally compliant and protects your business reputation.

➡ Need advice on flexible working? Contact EBS Law now for FREE support.

Best Practices for Dealing With Flexible Working

To successfully handle employee requests for flexible working, you should:

  • Implement a clear flexible working policy.
  • Train managers to assess applications fairly.
  • Stay informed about upcoming employment law changes.
  • Keep thorough records of the process and outcomes.

Proactive management of flexible working promotes employee loyalty, diversity, and better workplace morale.

How EBS Law Can Support You With Flexible Working Requests

At EBS Law, we help employers navigate flexible working arrangements and all aspects of employment law. Our services include:

  • FREE initial legal advice for employers.
  • Flexible working policy drafting and reviews.
  • Support with handling employee applications and appeals.
  • Representation at employment tribunals if needed.

Don’t face flexible working issues alone. Call EBS Law today for expert advice and peace of mind.

☎ Call now for FREE advice: 01625 874400
✉ Or email us at: enquiries@ebslaw.co.uk

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